Shipping & Returns

Shipping

All orders are processed within 1- 2 business days.
Expected delivery time with standard shipping is 2-8 business days across Canada and 3 to 10 days across United States.

To track the status of your orders, click Track My Order. Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to access the shipping service website to trace your parcel.

 

 

Enjoy free shipping on all orders over $100 within North America.

For orders less than $100. Pay a flat fee of $12.00.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Unfortunately, for the moment we only ship in North America.

Yes we do!

You will find the start ship date of your pre-order purchase on your order confirmation and/or on the product page. You can also contact our customer service team and they will gladly assist to give you the information.

 

Our orders ship can ship from one of our multiple warehouses in Canada and United States.

United States shipments may be subject to such import taxes, customs duties, and fees, these such fees are established once they arrive at your country.  Any and all additional charges for customs clearance are the client’s responsibility Unfortunately, we have no way of establishing the fees precisely.

Returns

Didn’t purchase the right product? No worries, we can exchange the product within 30 days from the purchase date. Our customer service team will be able to assist with the exchange and can even help you decide on a different product

 

We have a 30-day return policy for our products. Products must still be in their original packaging and have all their hangtags. Please contact or customer service team or complete this form to receive the prepaid return label. For the customers that purchased on our website, we can give an additional 10 days (40 days in total) to return the item in its original packaging, however a re-stocking fee of $8.99 per item returned will be deducted from the refund.

 

 

You can track the status of your return in your return confirmation email. Please allow 2 – 4 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment.

Please allow 2–4 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment.

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