FAQ

Please contact our customer service team by email or phone. They will be able to assist you with the corrections.

 

During the holiday season, any purchase done from November 15th till can be return by/before January 10th.

Hit the unsubscribe button at the bottom of any Bugatti Collections promotion email you’ve received. Alternatively, feel free to contact us by email and one of our Customer Care representatives will unsubscribe you from our email list.

 

If you are interested, please email us at customercare@bugattigrp.com.

If your order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it’s retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.

In the event the customer provides an incorrect or partial shipping address when placing their order and it’s returned by the carrier or if delivery is refused and returned to sender, we will contact you to validate information. If we are unable to contact you, we will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

Price adjustments can be made within 7 days of purchase as long as the original receipt is provided, and the items weren’t purchased on clearance. Clearance items are not eligible for price adjustments.

Bugatticollections.com, guarantees a completely safe shopping experience. Our website is protected by____. All credit card and confidential information is safeguarded through encrypted SSL technology.

Bugatticollections.com, currently accepts Canadian or USA issued Visa, Visa Debit, MasterCard, American Express cards and Apple Pay.

We have three Quick and Easy Solutions -We’re here to help you! Contact our customer care team through our Live Chat by clicking on the speech bubble on the bottom of our site.

Email our Customer Service Team: customercare@bugattigrp.com.

Call the Bugatticollection.com Customer Care Team: 1-844-832-2555Monday – Thursday: 8:00 AM – 5:00 PM EST

Friday: 8:00 AM – 3:00 PM EST

Our combination locks are all pre-set to 0-0-0.

In the USA there is an agency of the U.S. Department of Homeland Security, called the Transportation Security Administration (or TSA). When travelling to or from the USA, the TSA screening agents might do a security check of your belongings (with or without you). If they need to search your bag, and you do not have a TSA lock, they may have to cut your lock (rendering it useless), or they might have to cut into the fabric of your case. TSA-approved locks have a keyhole that all TSA agents have a “master key” for, that will allow them to lock, and re-lock your bag without damaging your case or your lock!

The original number is 0-0-0. To set your own password,

please follow these steps:

  1. Put the dials (B) at its original numbers 0-0-0.
  2. Press down the reset button (A) with a tool until hear the “click” sound.
  3. Set your own password by turning the dials (B), for example 8-8-8.
  4. Push the button (C) towards to the direction of arrow.

The reset button (A) will be back when you hear the “click” sound.

Now you have finished to set your own password.

Please remember your password by heart.

Please repeat the above steps to reset the numbers.

Each airline comes up with their own restrictions on size, weight, and number of items allowed in the cabin. Most airlines will accept 22 x 14 x 9 inches. Please check your airline’s luggage restrictions prior to traveling.

You may also reference our carry-on airline table below for further information.

 

Airline Carrier Website Inches Centimeters
AIR CANADA www.aircanada.com 21.5 X 15.5 X 9 55 X 40 X 23
AIR FRANCE www.airfrance.com 21.7 X 13.8 X 9.9 55 X 35 X 25
ALASKA AIR www.alaskaair.com 24 X 17 X 10 61 X 43 X 25
AMERICAN AIRLINES www.aa.com 22 X 14 X 9 56 X 36 X 23
DELTA www.delta.com 22 X 14 X 9 56 X 36 X 23
EL AL www.elal.com 22 X 18 X 10 56 X 45 X 25
FRONTIER www.flyfrontier.com 24 X 16 X 10 60 X 40 X 25
HAWAIIAN www.hawaiianairlines.com 24 X 16 X 10 56 X 36 X 23
JAPAN AIRLINES www.jal.com 22 X 16 X 10 55 X 40 X 25
JETBLUE www.jetblue.com 22 X 14 X 9 55.9 X 35.6 X 22.9
KOREAN AIR www.koreanair.com 21.5 X 16 X 7.75 55 X 40 X 23
LUFTHANSA www.lufthansa.com 21.5 X 16 X 9 55 X 40 X 23
QANTAS AIRWAYS www.qantas.com 41 LINEAR 105 LINEAR
SINGAPORE AIRLINES www.singaporeair.com 45 LINEAR 115 LINEAR

 

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