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How can I get assistance if I need it?

We have three Quick and Easy Solutions -We’re here to help you! Contact our customer care team through our Live Chat by clicking on the speech bubble on the bottom of our site.

Email our Customer Service Team:

Call the Customer Care Team: 1-844-832-2555Monday – Thursday: 8:00 AM – 5:00 PM EST

Friday: 8:00 AM – 3:00 PM EST

What forms of payment do you accept?, currently accepts Canadian or USA issued Visa, Visa Debit, MasterCard, American Express cards and Apple Pay.

How do I modify or cancel my order once I placed it?

Please contact our customer service team by email or phone. They will be able to assist you with the corrections.

What do I do if I gave the incorrect shipping address or refused delivery by mistake?

In the event the customer provides an incorrect or partial shipping address when placing their order and it’s returned by the carrier or if delivery is refused and returned to sender, we will contact you to validate information. If we are unable to contact you, we will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

What is your holiday policy?

During the holiday season, any purchase done from November 15thtill can be return by/before January 10th.

How do I unsubscribe from any of your mailing lists?

Hit the unsubscribe button at the bottom of any Bugatti Collections promotion email you’ve received. Alternatively, feel free to contact us by email and one of our Customer Care representatives will unsubscribe you from our email list.

What do I do with the free gift I receive with my purchase if I decide to return the product?

If your order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it’s retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.

Can I request a price adjustment?

Price adjustments can be made within 7 days of purchase as long as the original receipt is provided, and the items weren’t purchased on clearance. Clearance items are not eligible for price adjustments.

Can I safely use my debit or credit card on your site?, guarantees a completely safe shopping experience. All credit card and confidential information is safeguarded through encrypted SSL technology.

What is the combination of the luggage I just received?

Our combination locks are all pre-set to 0-0-0.

Where is the key for the TSA Lock?

In the USA there is an agency of the U.S. Department of Homeland Security, called the Transportation Security Administration (or TSA). When travelling to or from the USA, the TSA screening agents might do a security check of your belongings (with or without you). If they need to search your bag, and you do not have a TSA lock, they may have to cut your lock (rendering it useless), or they might have to cut into the fabric of your case. TSA-approved locks have a keyhole that all TSA agents have a “master key” for, that will allow them to lock, and re-lock your bag without damaging your case or your lock!

What are the airlines requirements for a carry-on?

Each airline comes up with their own restrictions on size, weight, and number of items allowed in the cabin. Most airlines will accept 22 x 14 x 9 inches. Please check your airline’s luggage restrictions prior to traveling.

You may also reference our carry-on airline table below for further information.


Airline Carrier Website Inches Centimeters
AIR CANADA 21.5 X 15.5 X 9 55 X 40 X 23
AIR FRANCE 21.7 X 13.8 X 9.9 55 X 35 X 25
ALASKA AIR 24 X 17 X 10 61 X 43 X 25
AMERICAN AIRLINES 22 X 14 X 9 56 X 36 X 23
DELTA 22 X 14 X 9 56 X 36 X 23
EL AL 22 X 18 X 10 56 X 45 X 25
FRONTIER 24 X 16 X 10 60 X 40 X 25
HAWAIIAN 24 X 16 X 10 56 X 36 X 23
JAPAN AIRLINES 22 X 16 X 10 55 X 40 X 25
JETBLUE 22 X 14 X 9 55.9 X 35.6 X 22.9
KOREAN AIR 21.5 X 16 X 7.75 55 X 40 X 23
LUFTHANSA 21.5 X 16 X 9 55 X 40 X 23


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